10 years ago Bean There Roasting Company opened to provide people with fresh roasted coffee, delivered to their door. It’s been quite a journey. From the early beginnings experimenting with a popcorn popper, to the first larger batch roaster and now to the shop roaster that roasts 3.5 lbs per batch. The world of coffee is always changing and evolving and it has been incredibly fun to be a part of it.
From the first conversation about coffee as a business while visiting Nairobi, Kenya with my friends, to a year of researching and learning about green coffee and how to roast it, home renovations, permit applications, finding suppliers. It was a busy time. As with any business, the goal is to make enough to keep the business strong and growing. However, after traveling to Zambia and Kenya to meet new friends, the other goal was to help provide support to those friends in their ministry work in those countries. So far, we have been successful in that we can provide monthly support to our friends as well as additional one time gifts at Christmas and for special occasions.
Over the past 10 years, I’ve had a chance to learn a lot about coffee. And the world of coffee has changed much in those 10 years. The science of coffee has given us a much clearer picture of how the black brew can affect the producer and consumer, and it’s that science that has been exciting to see and learn about. My library of coffee books continues to grow with some of them not just fun reads, but highly educational materials to enjoy. One of the first things I learned about coffee is that “fresh” seems to have a multitude of meanings for anyone who makes it. Fresh for me is not based on what time the coffee was brewed and served. I’m talking about knowing exactly when it was roasted so that the customer gets the freshest coffee possible. One of the great things about having a home based business that deals in coffee is that I know I will always have the freshest coffee possible to drink. Whether it’s brewed, french press, pour over, aeropress, or shots of espresso, it will be great to enjoy.
As with any business, your success is directly linked to your customers. My goal has always been to provide the best possible service alongside the freshest coffee you can buy. The delivery side of the business definitely sets us apart from anyone else, and is the key to the service side of what we do. Thankfully, the business has grown each year and I hope to be able to continue to provide exceptional service alongside exceptional coffee. My customers are obviously a key part of what I do. One of the things I’ve discovered over the past 10 years is that with any business, your relationship with your customers is key. I have met many people during my time roasting coffee. I’ve had customers come and go, some have moved away but still order from me when they visit or have me ship it to them. I’ve seen countless new additions to families. (New babies and increased coffee consumption seem to go hand in hand) And sadly, I’ve seen customers pass away as well. The one thing that stands out is the relationships. Getting to know my customers and being able to talk with them like friends has been the greatest reward I’ve gotten out of my time in this business.
It’s been a great 10 years. Building relationships with people around coffee just seems right. So I’m looking forward to meeting new customers, getting to know them, and providing them with fresh roasted coffee for years to come.